Know the following concepts for the test:
1. The Three Parts of Systems Theory and What Goes Into Each.
2. The four types of Leadership
3. The Six Steps of the Dewey Model
4. The five types of conflict management in relation to Assertive and Cooperativeness
5. The three types of tensions groups face
6. Characteristics of a Group
7. Group Roles(Handout)
8. Benefits and Drawbacks
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